Big4 Job: Audit Manager @ Bangalore



OUR CLIENT’S Unit          :               Audit Global Delivery Center

Position                                :               Manager Audit (Operations)

Reporting to                       :               Head of Operations

Location                               :               Bangalore


About the Organisation:              

OUR CLIENT’S Global Delivery Center is a robust global delivery platform comprising of a talent pool of 700+ employees in Bangalore & Kochi.

Delivery Centre provides standard as well as non-standard Audit & Advisory professional services to OUR CLIENT’S US & OUR CLIENT’S Canada

using a globally consistent approach that comply with both regulatory and engagement team standards. 

By incorporating Delivery Centre into the delivery model, OUR CLIENT’S member firms are realizing competitive advantage through the lower

cost of delivery, consistent quality, thereby enabling onshore engagement teams to focus on high risk audit areas.


About the Position:

The Operations Manager should have prior experience in Audit domain and should have proven experience in service delivery, re-engineering

procedures, people management, process excellence and handling stakeholder relationships in a shared services organisation.


Broadly, the person is expected to:

Be responsible for day to day operations to ensure error free Audit service delivery (refer Operations R&R below).

Engage with OUR CLIENT’S stakeholders to influence & define policy, procedures, or systems.

Focus on talent development to take Delivery Centre up the value chain.

Provide thought leadership by researching world-wide trends & implementing industry best practices.

Contribute to strategic initiatives to further Delivery Centre’s growth plans.

Work with Quality teams and OUR CLIENT’S Secondees to implement QMS and re-engineer existing process.

All other duties as assigned.


Detailed Operations R&R:          

Responsible for:

Responsible for deliverables, quality, process efficiency and process improvements.

Interact with Secondee for clarification, review, process improvement, escalation of process related issues etc.

Participate in ET/process champion  calls as and when required.

Plan and organize the work flow on daily basis and optimal team utilization.

Perform quality review as and when required.

Minimize OT hours by proper planning and reallocating the work among different group.

Provide regular update regarding process, policies, etc to team members.

Ensure training manuals/ templates are up to date and all process changes are recorded in FAQ/GGAP as required.

Regular meeting with other Managers for planning the work flow, specific ET requirement, process consistencies, process improvement  etc.

Regular meeting with Team leads/AM’s and solve the issues related to process, people etc or escalate to management.

Responsible for  appraisal process, ensure it is timely completed and proper feedback is given to team members.

Organizing refresher trainings based on feedback from TL/AM, quality etc.

Keep the attrition to minimal and motivation at maximum.

Participate and coordinate with different departments for hiring.

Coordinate and ensure process training and soft skill training is organized timely for new hires.

Providing important information to reporting authority to analyze and improve utilization, quality, efficiency etc. 


Educational Requirements:

Qualified CA.


Experience Requirements:

Minimum 9 years of experience including 5-6 years of post qualification experience

Experience with Big 4/leading Audit firms or their shared service center

Proven People Management skills (Will be required to manage 100+ employees indirectly)

Solution design & project management skills



A high-energy, independent decision maker with ability to manage priorities & conflicts

Strong communication abilities, with excellent written and verbal English skills.

Excellent problem solving skills with good planning and organizing skill.

Strong influencing, negotiation, collaboration, and relationship building skills.

Ability to be hands on – get to details as and when required.

Ability to lead change by effectively building commitment and winning support for initiatives.

Should be willing to stretch in terms of working hours based on the business needs including working on weekends during peak season.


For any further clarifications/updates feel free to call up on any of the co-ordinates mentioned below.



Thanks & Regards

Vivek Sharma

Business Associate

Desk             : +91.22.3226 5599

TeleFax        : +91.22.4003 5599 

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